Almost every process within an organization has at least some problems. As a leader, trying to address every issue is impossible. Providing employees with Lean Six Sigma Green Belt training equips them with a logical and objective way to identify, measure, and eliminate those problems. Employees will no longer have to just cope with the problems – they will begin to recognize and implement solutions to these issues. The steps they will follow are broken into five phases, known as DMAIC:

  • Define – is about the identifying the customers’ pain (translated from a practical problem to a statistical problem – based on the Voice of the Customer) and determining what is “broken”;
  • Measure – is about identifying the list of inputs where upon the candidates will fine tune a list of “possible causes” down to a manageable and measureable level;
  • Analyze – is about taking the modified list of potential root causes, applying some statistical theory testing and coming up with the definitive root cause(s);
  • Improve – is about finding the right settings or optimal levels of operating the factors of previously identified in the Analyze Phase; and
  • Control – is about sustaining the gain, on an ongoing manner, such that the improvements are now (and forever) under control. Should anything go wrong, the process is now set up to rectify the issue immediately without affecting the customer(s) in any adverse way.

A down-to-earth blend of DMAIC project management methodology and practical data analysis techniques provide employees, at any level of the organization, with new ways to contribute to the bottom line. From executive leaders to front-line employees, Lean Six Sigma Green Belt training enhances the way employees approach their day-to-day work. Lean Six Sigma Green Belts will be strategically positioned to support each other in the workplace, working in teams to problem solve customer issues using Motorola’s DMAIC process. Certification has three elements:  These are: attending the training; passing the final exam; and completing a Lean Six Sigma DMAIC project, to be signed off by WP1’s in-house Master Black Belt (ASQ Certified). This should allow the participant to be able to take the ASQ written multiple choice exam for official certification as an ASQ CSSGB (Certified Lean Six Sigma Green Belt).

Program Details: The course is offered over two complete weeks, with three weeks in between the first and second week. The three week interlude allows the candidate to practise the tools and techniques s/he has learned thus far, and will assist the participant in commencing a Lean Six Sigma project, with savings, based on the in-class learnings. Upon course completion, the candidate will receive a Certificate of Completion. There is no examination. Final certification will be granted upon the completion of a Lean Six Sigma project.

Program Objectives: Upon completion of the two-week Lean Six Sigma course, the participant is deemed a Green Belt Candidate. From this point onward, the candidate will have the tools necessary to complete a LSS Green Belt project within 4 to 6 months from the last day of classes. The candidate will need to submit the project for final approval and certification from a qualified ASQ CSSMBB.

Facilitator Biography – E. George Woodley: Certifications: Six Sigma Black Belt (CSSBB) by the American Society for Quality (ASQ) in 2002; LSS Master Black Belt (CLSSMBB) by Quality & Productivity Solutions (an ASQ related organization) in 2004; and Lean Master Practitioner in 2005 by Six George has implemented the tools of Lean and Six Sigma since 2000 for a varied list of clients, both in-house and in open enrolment environments. Some of the tools taught and used have been: Graphical analysis tools (e.g. box plots), Process and Value Stream Mapping, Swim Lanes, Failure Mode and Effects Analysis, Cause and Effect Matrices, Process Capability Studies, Measurement System Analysis, Hypothesis Testing, ANOVA, Regression, 5S, Kanban, Kaizen Events, Theory of Constraints, Design of Experiments (traditional, attribute and historical), simulations (Monte Carlo), Statistical Process Control, Mistake Proofing, Response Surface Methodology. Most recently, George developed, delivered and coached candidates Design for Six Sigma for companies such as Inscape (Markham, ON) and Canadian Tire Credit (Kingston, ON). Soft skills include Project Management, mentoring, facilitating, Train-the-Trainer and course development of a specific set of materials for Genentech, a subsidiary of Rausch which enabled five (5) out of six (6) Green Belts to write and pass the American Society for Quality’s Black Belt exam on their first attempt.
Team guidance enabled George to fulfill the role of Project Leader for Lean and Six Sigma deployment initiatives with specific corporations; Washington Mutual bank, Alltel Telecommunications, the Internal Revenue Services (IRS), the American Red Cross and the Bank of Montreal’s (BMO) mortgage initiatives. Work affiliations included the Toronto Dominion-Canada Trust Bank (TD) as a Master Black Belt and Project Manager; Boston Scientific in Galway, Ireland as a course designer (for the ASQ), instructor and mentor; and Alberta Treasury Branches (ATB) as a course designer, facilitator and MBB coach. These roles included one-on-one mentoring of 50 Black Belts and approximately 100 Green Belt and Lean students. The realized savings in the form of reduction in the cost of poor quality was in the tens of millions of dollars.

In all, George has supported hundreds of Green Belts, Black Belts and Master Black Belts from 2000 onward with project management and coaching. Project savings were in the millions of dollars in cost reductions and ROI (Return on Investment). The most recent initiatives wee with Alberta Treasury Branches (ATB) to the tune of $10,567,000 and TD-Digital Services, with savings of over $8 million; a result of eight (8) Lean and Six Sigma projects.
George has dealt with identifying projects from project hoppers, identifying the right type of project methodology using a Project Selection Matrix, and getting the projects successfully launched with the chartering process. Project management is continually being done as a Master Black Belt and was done throughout his Lean Six Sigma career (2002 onward).

George is a graduate from the University of Guelph (cum laude), Guelph, Ontario, Canada, with a Bachelor of Science (Honours) in Statistics and completed one year in a Masters Statistics program. George’s apprenticeship was with Ford Motor Company and Motorola. He is fluent in English, French and Hungarian. He is also a Senior Member of the American Society for Quality (ASQ) and the Ohio Academy of Science (OAS).

Who Should Attend: The course is open to anyone who is truly interested in learning about continuous improvement. The individual can come from any transactional or manufacturing environment and should have a good understanding of what it is the customer is concerned about and a desire to solve problems in all facets of the company.

Prerequisite: Although there are no prerequisites other than a desire to continually improve your processes, it is strongly desirable to have a potential work related problem in mind that can be identified by asking “What is wrong with what?” and the answer being “the cause is unknown.” It is also preferable that the candidate have a good background knowledge of basic mathematics. A laptop with Excel installed and the statistical software Minitab© 17 should be loaded onto the laptop unless you are going to use the 30-day trial will be required.

Please note that this is a two part course running for one course week, three weeks break, and one more course week.

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