In January 1990, the successful consulting firm of McCormick Delisle & Associates Inc. (MDA) was started in Guelph, Ontario. MDA, now called Workplace One Consulting Inc. has grown through various name changes and acquisitions to one of North America’s premier consulting organization in the area of Quality improvement.
The heart and soul of our company is operations management and quality improvement. We specialize in business performance improvement based on making process, organizational, and cultural changes that, when properly implemented, will lead to a state of operational excellence.
We earned our reputation by rolling up our sleeves and working side-by-side with our clients to improve their operating and support processes. Our core strengths are identifying and eliminating waste, reducing cost, increasing productivity and throughput, improving yields, and improving quality.
We value people, focus on process, and use appropriate technology to deliver outstanding results and create lasting value for our clients.
Most companies profess to be different and better than their competitors and we’re no exception. In our case, our competitive advantage boils down to fundamentals: what we do, how we do it, our people, our business practices, the tools and techniques we use, and the results we achieve.
The heart and soul of our company is in operations management. We specialize in process improvement and in bringing about process, organizational, and cultural changes that can lead to a state of operating excellence. And while we also have strong capabilities in the strategy and customer satisfaction disciplines, the point of execution is, and will always be, our principal focus.
We are well versed in traditional and current in emerging methodologies (Lean, Six Sigma, etc). But, most of all, we draw on a wealth of experience acquired by completing hundreds of projects for our clients since 1990. We know what works and how to use it to best advantage for our clients. That’s why we tailor our approach to every single engagement and why we so frequently exceed expectations.
Our people are well-trained and very experienced. They possess excellent analytical and inter-personal skills that enable them to readily identify and resolve operational shortcomings and communicate effectively at all levels of a client’s organization. The majority of our staff has been with us from day one and year-in and year-out they are continually rated “exceptional” in client satisfaction surveys.
Rather than presuming to know your business and issues well enough to propose a solution, let alone a fee, in a vacuum, normally, we’ll first conduct a gap assessment or analysis to collect first-hand information from which we’ll make an educated proposal.
We stand accountable for delivering projected results every week, in the absence of which, after paying us for that week, you are free to terminate our engagement without further obligation. We take pride in doing the whole job from diagnosis to design and full implementation, which produces lasting sustainable results sooner.
Our goal is to provide the most value-added business improvement services available in North America matched only by our unparalleled client service. Over ninety-five percent of our clients have told us they would recommend us to a colleague. We measure the satisfaction of every client engagement.
We are here for the long term – we have been located in Southern Ontario providing world-class services since 1990.
Aspects of our service are as follows:
Throughout our relationship, an Account Manager is assigned to your account. Their role is as follows:
Since 1990, we’ve developed a set of methods we use during the course of an engagement to first drive, and then sustain, operational improvements. Our methods are custom-configured for each client and engagement.
Historically, we’ve consistently delivered outstanding results in the course of completing the vast majority of our major implementation engagements. We are big believers in tying the value of the operational improvements we make to our clients’ financial metrics and live or die based on the quality and consistency of the results we achieve. Over seventy percent of our business stems from existing clients is testimony to how well we’ve succeeded.
We have developed a strong customer satisfaction process designed to collect regular metrics that are used in our internal improvement efforts. This includes: